Blink GO Device - Support

Blink Device - Support


Blink GO


GETTING STARTED

How do I Switch on Blink GO?

How to turn the power off on my Blink GO?

To switch off your Blink GO device, follow the instructions below:

  • Tap on the Touch Key to navigate through the menu to reach ‘Settings’ screen

  • Long press the Touch Key when on ‘Settings’ screen
  • Tap on the Touch Key to choose the ‘Power Off” icon and long press the touch key

Where can I see my device/band name?

To see your device/band name go to the Settings on your band and tap on the ‘i’ icon.

CHARGING AND BATTERY

How do I charge my Blink GO?

Where can I see the battery level of the band?

You can check the approximate battery level of your band on its main screen. You can also see the exact battery percentage of the band in the menu bar of iOS and Android App. For the app to reflect Battery percentage the band and the phone should be connected.

What is the battery life for the band?

Based on your usage, the battery of the band can last anywhere between 4-6 days.

How long does it take for Blink GO to be completely charged?

It should ideally take anywhere between 1-1.5 hours for a complete charge. It also depends on the power source. Charging from laptop/desktop might take little longer than charging from a power adapter.

Can I use any USB adapter to charge the band?

You can use any 5V charging adapter from a certified manufacturer to charge your band.

Connecting with your phone

Why do I need to connect my Blink GO with my phone?

It is necessary to connect your band and phone to do a first-time-setup, use features like notification and call alert, and find my phone. Besides, when connected you will be able to sync and view your past and current fitness data on the mobile app.

How do I connect my Blink GO with my mobile device?

To connect your Blink GO with your phone, download Blink Fit app from the Play Store (in case of Android) or the App Store (in case of iPhone). You can then connect your band to your phone through the companion app. Please note that you need either a Myntra LOGIN or Google ID to sign-in with the app.

From where can I download the Blink Fit app?

Blink Fit app can be downloaded from Google Play Store (for Android) or from iOS App store (For iOS), depending on the OS of your device .

Links:

Which mobile platforms is Blink GO compatible with?

Blink GO is compatible with both Android and Apple (iOS) devices:

  • Android 5.1+
  • iOS 10+
The band will seamlessly pair with any mobile device running on these OS versions or above.

What hardware specifications would I need on my mobile device to pair the band?

For your Blink GO to pair with your phone, your phone needs to have Bluetooth 4.1+. Without this, your mobile device will not be able to connect with the band.

Navigating on the band

How do I navigate on the Band?

Band Setup

I just purchased my Blink GO. How do I set it up?

Will Blink GO work without my phone?

Features

Heart Rate

Fitness

Leaderboard

Alarm

Find my Phone

Notifications

Design and Usage

What is the case and strap material for the Blink GO?

Can I change the strap of my Blink GO?

The straps of Blink GO can be detached from the device, allowing them to be easily swapped. In fact, every unit of Blink GO comes with a complimentary strap.

What is the warranty for Blink GO?

Blink GO is covered under One Year manufacturing warranty. However, the warranty does not cover accidental damages like screen damage, wear and tear of the strap. In case of a particular user concern requires a repair, it will be chargeable on a case-to-case basis.

Is my Blink GO water resistant?

Your Blink GO is IP67 compliant i.e., splash-proof and water resistant. You can freely use it while indulging in activities like washing hands or going out in a light drizzle. However, it is not advisable to keep it immersed in water for a prolonged period. In case the band gets wet, ensure you dry it thoroughly before putting it on again.

Troubleshooting

Why is my Blink GO band and phone not connected?

What do I do to ensure that my Phone and band stay connected?

Why is Notification alert not working on my Blink GO?

Why is Call alert not working on my Blink GO?

How do I sync the fitness data if it is not happening automatically?

How do I correct the steps, distance and calorie data for the band?

How do I correct the sleep data for the band?

The fitness data on my band and phone are not matching. What do I do?

My band got submerged in water. What do I do?

Where should I contact in case of any technical query?

Timex | Blink


IMPROVING CONNECTIVITY

Why is my band and phone not connected?

What do I do to ensure that my Phone and band stay connected?

You can ensure that your Phone and band are seamlessly connected:

  • Bluetooth should be enabled on your phone

    For your phone and band to be connected, it is necessary that Bluetooth is on in your phone.

  • GPS/Location services and Location permission should be enabled

    Please ensure that your Location/GPS is enabled on the phone. Also, please check if Location Permission is enabled on the your Phone Settings-->Apps-->Timex | Blink--->Permission-->Location

  • If your Band is connected to another device

    If your Band is connected to some other device, please disconnect the two and then pair it with the device you intend to use with the band.

  • It is important for the app to be functional in the background. At any point for uninterrupted connectivity between phone app and the band, please ensure you do not kill the app, irrespective of being an Android or an iOS user
    • When using an Android device

      It is recommended to not kill or shut the background app in the phone to ensure uninterrupted connectivity between your Phone and Watch

    • When using an iOS device

      It is recommended to not kill or shut the background app in the phone to ensure uninterrupted connectivity between your Phone and Watch

    • Android Phones with Custom OS

      Phones running on custom OS (for e.g., Xiaomi, Lenovo, Oppo, Vivo, Micromax), have an option which when enabled, restricts the background activity of the app when in low power mode. To allow Timex | Blink app in the background despite of being in low power mode go to:

      Phone Settings-->Battery/Power Mode-->Background App Management→ Allow Timex | Blink app.

      For example,

      if you are a Xiaomi Users:

      To enable the smooth running of Timex | Blink app with your Xiaomi Phone, follow the steps given below:

      • Go to the Battery option of Phone Settings
      • In Battery open, Manage apps’ battery usage
      • if power saving mode is on, go to choose apps and remove Timex | Blink App from the list

    • To have the app running in the background, you can also lock the app in the background
    •  

      If you are a Lenovo Users:

      To enable the smooth running of Timex | Blink app with your Lenovo Phone, follow the steps given below:

      • Go to the Power Manager option of Phone Settings
      • In Power Manager, open Background App Management
      • In Background App Management mode is on, unrestrict Timex | Blink App from the list

    • To have the app running in the background, you can also lock the app in the background
    • If none, of the above mentioned things work, please restart the band and try connecting the band and the phone. 

How do I smoothly transition connectivity with band from one phone to another?

The transition depends on the device you are using (Android or iOS)

  • If your phone is connected to an android phone, and you wish you connect it to another Android device, please follow the instructions given below:
  • Open Blink App in Android phone 1 and logout of it-->Go to the settings of Android phone 1→ Go to Bluetooth and if device is available in Bluetooth-->Click on the icon on the right-->Unpair the device-->Pair it with Android Phone 2
  • If your phone is connected to an android phone, and you wish you connect it to an Apple device, please follow the instructions given below:

    Open Blink App in Android phone 1 and logout of it-->Go to the settings of Android phone 1→ Go to Bluetooth-->Click on the icon on the right-->Unpair the device-->Pair it with Apple Phone 2

  • If your phone is connected to an Apple phone, and you wish you connect it to an Android device, please follow the instructions given below:

    Open Blink App in the Apple device and logout of it-->Go to the settings of Apple device→ Go to Bluetooth and if device is available in Bluetooth-->forget the device-->Pair it with Android Phone

  • If your phone is connected to an Apple phone, and you wish you connect it to an Apple device, please follow the instructions given below:

    Open Blink App in the Apple device 1 and logout of it-->Go to the settings of Apple device 1→ Go to Bluetooth-->forget the device-->Pair it with Apple Phone 1

FEATURES

How do I trigger SOS through my Timex | Blink band?

Can I send an SOS when my Timex | Blink band is not connected to the phone?

No, you won’t be able to send SOS if your watch and phone are not connected. Besides, connectivity between Timex | Blink band and phone app is a prerequisite when trying to send an SOS; as the SOS feature requires the phone app to be running in the background.

Can I find my phone using Timex | Blink band or vice-versa?

Yes, you can find your phone using Timex | Blink band but not vice versa. Timex | Blink band comes with ‘Find My Phone’ feature. When both the devices are connected phone can be found.

Do I have to manually Sync data between Timex | Blink band and my phone?

For the data sync to happen between the band and the phone, both need to be connected and the data sync will happen automatically. You can do it manually by refreshing the Fitness page (swipe down on your screen) of Timex | Blink app on your phone app.

Can I check my call and SMS notifications on the band?

Your watch alerts you every time there is a notification or a call, through vibration on the device. However, you won’t be able to read the notification or accept/reject a call from the watch.

How can I see my entire Fitness data?

How can I set Sleep and Activity Reminder on the band?

How can I set Alarm on the band?

Troubleshooting

Notification alert is not working on my Timex | Blink band?

I am triggering SOS but the band is not initiating it?

How do I sync the fitness data if it is not happening automatically?

How do I make the steps, distance and calorie data accurate on the band?

How do I correct the sleep data for the band?

The fitness data on my band and phone are not matching. What do I do?

Why is the contact name not visible on the band when I receive a call?

My band got submerged in water. What do I do?

How do I resolve any specific Technical query with the band?

In case of any query or concern, please refer to the support sheet or feel free to contact us here:

  • 1800-419-2727 (MON - SAT, 10AM - 7PM)
  • custservice@timexindia.com

In case of any query or concern, please take the watch to your nearest service centre.
Click Here to get the list of service Centers.