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Firefly
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10 | FireFlyz
Firef ly Launches New Customer
Service Offering with Peugeot Lounge
Media Familiarisation Trip from Penang to Koh Samui
F
irefly
recently announced
its latest collaboration
with Peugeot Lounge at
a launch event attended
by Firefly Chief Executive
Officer Ignatius Ong and
Nasim Sdn. Bhd. Chief
Operating Officer Dato’ Samson Anand
George.
“As someone who is always on the go,
I know it can get very stressful when you
have a million things on your mind but
nowhere quiet to think. Peugeot Lounge is
the perfect place to do that. You can make
business calls, catch up on your work or
have a moment to yourself in a private
environment before your flight out,” said
Ong at the event.
Firefly guests can now experience
the Peugeot Lounge service at a special
price of RM25.Their services include
light refreshments, WiFi and internet
services, Astro TV entertainment, flight
information display, newspapers and
magazines, a meeting room and a VIP
room. The Peugeot Lounge has been
recognised as the nation’s “First Automo-
tive Airport Lounge” by the Malaysian
Book of Records.
Firefly guests are able to book this
service on the airline’s website two hours
before their flights and enter the Peugeot
Lounge three hours prior to their flight
departure time. The Peugeot Lounge
is only made available for scheduled
flight departure from or upon arrival at
Subang Skypark Terminal. Upon entering
Peugeot Lounge, Firefly guests who have
booked this service online are required
to present their identification document
and boarding pass for verification. As
for Firefly guests who did not book this
service beforehand, they can still do so via
Firefly’s Call Centre and website. Walk-in
guests’ entry fee remains at RM50 per
person. The lounge is open from 6am to
9pm daily. It is located on the first floor of
the airport above Secret Recipe and next
to the airport exit.
The Peugeot Lounge service is also
included in Firefly’s FlyPremier package
which caters to the needs of both holiday
and frequent travellers. It allows guests
a one free flight change, additional 10kg
baggage allowance, priority baggage, free
seat selection, access to Firefly Biz Zone
and Peugeot Lounge which are available
at Subang Skypark Terminal, and the
opportunity to earn Enrich Miles.
For other Firefly add-ons such as,
Firefly Express Meals, Firefly Travel Insur-
ance and Firefly Online Baggage, go to
www.fireflyz.com.my and use theManage
My Booking section, or call Firefly’s Call
Centre representatives at 03-7845 4543.
Firefly
organised a three-day , two
night media familiarisation programme to
Koh Samui from May 7 to 9 to highlight
the tourism attractions on the island.
The programme allowed journalists to
experience first-hand product offerings
and services offered by Firefly.
The trip is part of Firefly’s marketing
effort to promote Koh Samui as a leisure
destination to Malaysians. During their
stay, participating journalists visited places
of interest such as the Chaweng night mar-
ket, Big Buddha Temple and Na Muang
Waterfall National Park just to name a few.
TourismAuthority of Thailand also hosted
the media dinner at BayWater Resort Koh
Samui where the tourism attractions in
Koh Samui were highlighted.
Firefly offers direct, three times
weekly service between Penang and Koh
Samui and three times weekly service
between Subang and Koh Samui. The
short flight time of two hours and direct
air accessibility to Koh Samui appeals to
honeymooners, wedding planners and
corporate companies looking for a venue
to hold their events. Firefly began servicing
Koh Samui since it began operations out
of Penang in 2007. The airline started
out with two 50-seater Fokker aircrafts,
connecting Penang with Koh Samui,
Phuket, Langkawi, Kota Bharu, and Kuala
Terengganu. Currently, Firefly operates a
fleet of 12 ATR 72-500 and five ATR 72-600
turboprops and until today Penang is still
registered as its home base.