Basic HTML Version
68 | FireFlyz
FIREFLY
NEWS
Email
Scam
Scam emails, (sometimes called “phishing
emails”), are attempts by a third party
to get you to part with information,
usually your name, identification number,
residential address, telephone number or
your bank log-on details. They do this by
attempting to disguise themselves as a
trusted organisation: your bank, Internet
Service Provider (ISP), Facebook or even
Firefly. Normally they will attempt to
persuade you that you need to provide
your personal details, and possibly other
information.
What todowith a fakeemail /email scam?
Never reply to a scam email or click on a
link within the email!
If the email is purporting to be from
Firefly’s Operation Centre or Customer
Care, you should notify Firefly to be
investigated by its IT or Fraud Department.
If the email is from a third party, then
check their websites. Many banks will
have an address that you can forward the
emails to so that they can take action.
What canhappen if youdo reply?
If you provide your personal details, then
your account will be accessed and may be
used to send spam emails to others. Your
password may be changed and your email
may be redirected to a third party.
If your account is compromised, you
will need to disable your account to ensure
that no further damage can be done.
Spam emails sent from our servers in this
manner can damage Firefly’s reputation
and also lead to us being blocked by other
email servers.
If you provide your bank logon details
then your account may be accessed to steal
money.
Ways to spot a fakeemail
1. It will ask for your name, identification
number, residential address, telephone
number, or even bank log-on details.
2. The use of English may be
suspiciously poor, with frequent
spelling and grammatical mistakes.
3. It will often have very general details,
for example “Dear Webmail user” or
“Dear Customer”.
4. The “From” address is not “customer_
care@fireflyz.com.my” or “noreply@
fireflyz.com.my”.
5. The email will often be classified as
Spam email by the AutoSpamsystem.
Genuine emails from Firefly will not
be classified as Spam.
Below ... A sample screenshot of a fake email.